From our collection
to your wardrobe.

Last updated: 19 may 2026

This Shipping Policy applies to orders placed through website: collectivefemme.com and delivered within the United Kingdom.

Shipping destination

Collective Femme currently delivers exclusively to addresses within the United Kingdom.

We do not currently deliver to countries outside the United Kingdom. Customers are responsible for providing a complete and accurate delivery address when placing an order.

Shipping costs

Standard UK delivery is provided free of charge on all orders, regardless of the order value. Any alternative delivery options and their applicable charges will be clearly displayed at checkout before you complete your purchase.

Order processing

Orders are normally processed within 0–2 working days from Monday to Friday, excluding public holidays.

Our daily order cut-off time is 5:00 pm Central European Time. Orders placed after this time will be processed from the following working day.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information where available.

Estimated delivery time

After dispatch, the estimated transit time is 3–5 working days, from Monday to Friday.

The estimated total delivery time, including processing, is therefore 3–7 working days.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, adverse weather, public holidays, customs procedures or unusually high order volumes.

If we become aware of a significant delay affecting your order, we will endeavour to notify you using the email address provided during checkout.

Delivery partners

Orders may be delivered by established delivery providers such as Royal Mail, DHL, UPS or another suitable local delivery partner.

The carrier used for your order may depend on the destination, parcel size and availability. We cannot guarantee that a particular carrier will be used.

Tracking your order

When tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving the dispatch confirmation. You can follow the progress of your delivery through the carrier’s website or our Track Your Order page.

Incorrect delivery information

Please check your delivery details carefully before completing your order.

If you notice an error in your delivery address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Collective Femme is not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer. Additional delivery costs resulting from incorrect address details may be charged to the customer where permitted by law.

Delayed orders

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information provided by the carrier.

2. Check whether the carrier has left a delivery notice.

3. Check that the delivery address on your order confirmation is correct.

4. Contact our customer service team if you still require assistance.

We will review the available tracking information and, where appropriate, contact the delivery provider.

Lost or damaged parcels

If you believe your parcel has been lost, or if it arrives damaged, please contact us as soon as possible.

Include your order number and, in the case of damage, clear photographs of the parcel and affected product. We will assess the situation and explain the available next steps.

This does not affect your statutory rights.

Separate deliveries

Where an order contains multiple products, the items may occasionally be dispatched separately. If this happens, you may receive more than one parcel and separate tracking information.

You will not be charged additional shipping fees when we decide to divide an order into multiple deliveries.

Questions about delivery

If you have any questions about shipping or an existing order, please visit our FAQ or contact us through our Contact page. Our customer service team will be happy to assist you.

Company details

Legal business: DMLcommerce

Shop name: Collective Femme (operated by DMLcommerce)

Address: Drachtster heawei 19a, 9213VE De Wilgen, Netherlands

Chamber of Commerce: 98562959

VAT number: NL246041882B02

Email: support@collectivefemme.com

Telephone: +31 6 2007 6925

Contact page: Customer service

Customer service opening hours (GMT+1):

Monday – Friday: 09:00 – 17:30
Saturday & Sunday: 10:00 – 15:00

We aim to reply to your email within 24 hours.

Thank you for choosing Collective Femme.