Questions, answered
with care.

Once your order has been successfully placed, a confirmation email is sent to the email address provided at checkout. It includes your order number, order summary and delivery address.

Please check your spam or junk folder first. If you still cannot find the email, contact us with your full name, the email address used for the order and any other relevant details. We will check your order and resend the confirmation where needed.

Contact us as soon as possible after ordering. We will do our best to help, but we cannot guarantee changes or cancellation once an order has entered processing or has been dispatched.

Email us immediately with your order number and the correct address. We cannot guarantee that an address can be changed after processing or dispatch, so please check all delivery details carefully before completing your order.

Order processing and delivery estimates are set out in our current Delivery Policy. Timings are estimates and may vary during busy periods or due to circumstances outside our reasonable control.

When tracking is available, you will receive tracking information after your order has been dispatched. Please allow a little time for the carrier’s tracking page to update after receiving the dispatch email.

Items from the same order may occasionally be dispatched separately. If this happens, you may receive more than one parcel and separate tracking information. You will not be charged extra shipping fees when we divide an order into separate deliveries.

Check your tracking information, look for a delivery notice and confirm that the address in your order confirmation is correct. If you still need assistance, contact us with your order number and we will review the available information.

Eligible items can be returned in accordance with our current Returns Policy. The policy explains the applicable return period, item condition requirements, exclusions and refund process.

Email support@collectivefemme.com with your order number and reason for returning. Our team will send you the correct instructions and return address. Please do not send an item before receiving these details.

For a change-of-mind return, an incorrect order or an item you no longer wish to keep, you are responsible for the actual return postage costs. Return postage is not refunded.

You will not be charged return postage if an item was delivered incorrectly, arrived damaged or is otherwise faulty. Please contact us before sending it back.

Refund timing and eligibility are explained in our current Returns Policy. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time before the amount appears in your account.

The payment methods currently available for your order are displayed during checkout. Availability may depend on your device, location and selected checkout method.

Review the size information and product details shown on the product page before ordering. If you are unsure about a particular style, contact our team and we will be happy to help with the information available to us.

Selected styles may return, but restocks cannot be guaranteed. Keep an eye on the product page and our latest collection for current availability.