From our collection
to your wardrobe.

Collective Femme currently delivers exclusively to addresses within the United Kingdom. We do not currently deliver to countries outside the United Kingdom.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Standard UK delivery is complimentary on all orders, regardless of order value. Any alternative delivery options and applicable charges will be clearly displayed at checkout before you complete your purchase.

Orders are normally processed within 0–2 working days, Monday to Friday, excluding public holidays.

Our daily cut-off time is 5:00 pm Central European local time. Orders placed after this time will be processed from the following working day.

Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information where available.

After dispatch, the estimated transit time is 3–5 working days, Monday to Friday. The estimated total delivery time, including processing, is therefore 3–7 working days.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, adverse weather, public holidays, customs procedures or unusually high order volumes.

If we become aware of a significant delay affecting your order, we will endeavour to notify you using the email address provided during checkout.

Orders may be delivered by established delivery providers such as Royal Mail, DHL, UPS or another suitable local delivery partner.

The carrier used may depend on the destination, parcel size and availability. We cannot guarantee that a particular carrier will be used.

When tracking is available, you will receive a tracking number by email after your order has been dispatched. Please allow some time for tracking information to become active after receiving your dispatch confirmation.

You can follow your delivery through the carrier’s website or our Track Your Order page.

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Collective Femme is not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer. Additional delivery costs resulting from incorrect address details may be charged to the customer where permitted by law.

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information provided by the carrier.
2. Check whether the carrier has left a delivery notice.
3. Confirm that the delivery address on your order confirmation is correct.
4. Contact our customer service team if you still require assistance.

We will review the available tracking information and, where appropriate, contact the delivery provider.

If you believe your parcel has been lost, or if it arrives damaged, please contact us as soon as possible.

Include your order number and, in the case of damage, clear photographs of the parcel and affected product. We will assess the situation and explain the available next steps.

This does not affect your statutory rights.

Where an order contains multiple products, items may occasionally be dispatched separately. If this happens, you may receive more than one parcel and separate tracking information.

You will not be charged additional shipping fees when we decide to divide an order into multiple deliveries.