Your privacy,
treated with care.

Last updated: 19 may 2026

This Privacy Policy describes how Collective Femme (“the Website”, “we”, “us”, “our”) collects, uses and shares your personal data when you visit our website, use our services or make a purchase from Collective Femme (collectively referred to as “Services”), as well as through other interactions with us.

In this Privacy Policy, “you” and “your” refer to the user of the Services — whether you are a customer, a visitor to the website or any other person whose data we process in accordance with this document.

Please read this privacy policy carefully.

Geographical scope of our services

Collective Femme offers its products and services exclusively to customers resident in United Kingdom. Orders and deliveries are made only within United Kingdom. If you access our website from outside United Kingdom, please be aware that our Services are not intended for users outside this country.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. The updated version will be published on the website with an updated ‘Last updated’ date and other statutory measures.

How we collect and use personal data

In order to provide our Services, we collect personal data from various sources described below. The information collected depends on how you interact with us.

In addition to the specific purposes described below, we use the information collected to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms of use, and protect our rights and those of other users.

What personal data we collect

Information you provide directly:

Contact details such as first name, surname, address, telephone number and email address.

Order details, including name, billing and delivery addresses, payment confirmation, email and telephone number.

Account details such as username, password, security questions and other security-related information.

Customer service information, including messages sent via the contact form or by email.

Some features of the Services require this information. You may refuse to provide it, but this may restrict your access to certain features.

Information about website usage:

We automatically collect certain information (“Usage Data”) via cookies, pixels and similar technologies, such as:

How the website is used and user behaviour

Device information

Browser information

Network connection and IP address

Technical interactions with our Services

Information from third parties:

We may also receive personal data from:

Service providers such as Shopify, which support our website and services

Payment providers (e.g. bank details, card details, billing address)

Marketing and analytics partners

Information from third parties is processed in accordance with this Privacy Policy.

How we use your personal data

To provide products and services:

We use information to fulfill the contract, including payment processing, order fulfillment, returns, account management, dispatch, notifications and customer support. Shopify may use account information to improve your shopping experience.

For marketing and advertising:

We may send you marketing materials (by email, text message or post) where permitted by law or where you have given your consent. We may analyse your use of our services to better tailor our offers.

For security and fraud prevention:

We process information to detect and prevent misuse, fraud and security risks. You are responsible for protecting your login details. If you notice any suspicious activity, please contact us immediately.

For communication and service improvement:

We also use information to respond to enquiries, improve our services and maintain relationships with customers.

Cookies:

We use cookies, as do many other websites.

Cookies help us to operate and improve the website, remember preferences, analyse performance and better understand user behaviour.
Third parties may also use cookies to personalise adverts and services.

Disabling cookies:

Most browsers accept cookies by default, but you can block or delete them in your browser settings. However, this may affect the website’s functionality.

Sharing of personal data:

We only share personal data with third parties where there is a lawful basis for doing so or in accordance with this Privacy Policy.

This may include:

Service providers (e.g. IT, payment, logistics, customer support, analytics)

Marketing and business partners

With your consent — e.g. social media integrations

Entities within our group

In connection with business transactions or legal requirements

Third-party websites and links:

Our website may contain links to external sites. We are not responsible for their content or privacy practices — please read their policies separately.

Children’s information:

Our services are not intended for children under the age of 16. We do not knowingly collect their information. If you believe your child has provided us with information, please contact us — we will delete it immediately.

Security and data retention:

No system is 100% secure. Please avoid sending confidential information via unsecure channels.
The retention period depends on:

Whether the account remains active

Legal obligations

The need to handle enquiries, warranties or legal claims

Depending on the country, you may have the right to:

Access to your information

Deletion of information

Correction of inaccuracies

Data portability

Restriction of processing

Withdrawal of consent

Objection to processing

Lodging a complaint with the supervisory authority

You may also unsubscribe from marketing communications at any time.

Complaints:

If you have any objections regarding the processing of your personal data, please contact us. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.

Transfer of data abroad:

We may transfer data to countries outside your country of residence. We ensure appropriate safeguards and compliance with applicable data protection legislation.

Company details:

Legal business: DMLcommerce

Shop name: Collective Femme (operated by DMLcommerce)

Address: Drachtster heawei 19a, 9213VE De Wilgen, Netherlands

Chamber of Commerce: 98562959

VAT number: NL246041882B02

Email: support@collectivefemme.com

Telephone: +31 6 2007 6925

Contact page: Customer service

Customer service opening hours (GMT+1):

Monday – Friday: 09:00 – 17:30
Saturday & Sunday: 10:00 – 15:00

We aim to reply to your email within 24 hours.

Thank you for choosing Collective Femme.